Legal

Terms of Service

Last updated: January 1, 2026

1. Agreement to Terms

By accessing or using ALVEA OS ("Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a dental practice or organization, you represent that you have authority to bind that entity to these terms.

2. Description of Services

ALVEA OS provides dental practice automation tools including:

• Voice Agents: Automated phone answering and patient communication
• CBCT Imaging Tools: 3D visualization of cone beam computed tomography scans for patient communication
• Practice Dashboard: Analytics, scheduling, and workflow automation
• Communication Tools: Email and SMS automation

3. CBCT Imaging Disclaimer

IMPORTANT: ALVEA's CBCT 3D visualization is provided for patient communication and informational purposes only. It renders uploaded imaging data as a 3D view for presenting cases to patients. It is NOT a medical device, diagnostic tool, or FDA-cleared for clinical diagnosis or surgical planning. All clinical interpretation, diagnosis, treatment planning, and surgical decisions remain the sole responsibility of the licensed dental professional, based on the original imaging. The accuracy of automated segmentation may vary; always rely on the original imaging for clinical decisions.

4. Data Ownership

You retain full ownership of all data you upload or generate through our Service, including but not limited to:

• Patient records and protected health information (PHI)
• CBCT scans and imaging data
• Call recordings and transcriptions
• Practice analytics and reports

We do not claim any ownership rights to your data. Upon termination, you may export all your data.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with applicable healthcare regulations including HIPAA. You shall not:

• Use the Service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to transmit malware or harmful code
• Misrepresent the capabilities of our tools to patients or third parties

6. Professional Responsibility

You acknowledge that you are a licensed dental professional or authorized representative of a dental practice. You are solely responsible for:

• All clinical decisions made using information from our Service
• Verifying any visualization against the original imaging before clinical decisions
• Obtaining appropriate patient consent
• Maintaining compliance with applicable healthcare regulations
• Maintaining appropriate professional liability insurance

7. Service Availability

We strive for 99.9% uptime. We will provide reasonable notice of scheduled maintenance. We are not liable for service interruptions due to factors beyond our control.

8. Payment Terms

Subscription fees are billed monthly or annually as selected. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice.

9. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your subscription remains active through the end of the current billing period
• You may export all your data before account closure
• No penalties or early termination fees apply

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALVEA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR PATIENT OUTCOMES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless ALVEA from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Modifications

We may modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.

14. Contact

Questions about these Terms? Contact us at legal@alveaos.com